IT Operations Built for
Growing Businesses
Vellora Ops is a modern service desk platform for growing businesses. Manage support tickets, signals, and your team in one place, without enterprise complexity or enterprise price tags. Core and Standard plans available now — apply for Alpha access below.
Purpose-built for teams that can't afford to be slowed down by their tooling
Vellora Ops was built out of frustration with existing service desk tools: either overpriced enterprise systems packed with features you'll never use, or lightweight tools that fall apart as your team grows.
We're building a platform that gives growing businesses the service desk capability they need, without the complexity or cost they don't. We're launching with our Core and Standard plans: a fully-featured service desk built for teams that value their time and their data.
We're a UK-based team that cares deeply about data privacy, security, and building software that actually works. Everything is hosted in Azure UK regions, GDPR-compliant, and designed with security as a core requirement.
- Unified signal dashboard All incidents, changes & problems in one view
- Multi-team workspaces Departments, clients, or business units
- Tenant isolation (RLS) Data separation enforced at database level
- Full audit trail Every action logged, timestamped, exportable
- Real-time analytics Signal volumes, resolution rates, team performance
- VQL query language Purpose-built syntax for your operations data
- Per-seat billing Pay only for the users you have
- RBAC from day one Control access at team and role level
Everything you need to run your Service Desk, live today
Every module below is live and available on our Core and Standard plans from the moment you onboard. No waiting, no phases — your full service desk from day one.
Signal Management
Raise, track, and resolve incidents, problems, and changes through a unified signal workflow. Full prioritisation, assignment, and status tracking built in.
Teams & Permissions
Role-based access control with granular permissions. Create teams, assign roles, and control exactly who can see and do what across your organisation.
Dashboards & Analytics
Real-time visibility across all operations. Monitor signal volumes, resolution rates, team performance, and service health at a glance.
Audit & Compliance
Comprehensive audit logging for every action on the platform. Full UK GDPR compliance built in, critical for regulated industries and organisations with compliance requirements.
Billing & Subscriptions
Transparent per-seat pricing with Stripe integration. Manage your plan and view invoices directly from your account.
Notifications & Integrations
Stay informed wherever your team works. Built-in notifications via email, Microsoft Teams, and Slack keep everyone updated on signal activity without switching tools.
Tenant Isolation via RLS
Row-Level Security enforced at the PostgreSQL database layer guarantees complete data isolation between tenants. Not application logic that can be misconfigured — built into the database itself.
VQL — Vellora Query Language
A purpose-built query language that understands both plain English and SQL-style syntax. Write signals assigned to me in the last 7 days or assigned_to = me AND created >= 7d — both mean exactly the same thing.
We're focused on making sure your core service desk is the fastest experience on the market. Once we're there, here's what comes next.
A natural language assistant that understands your operations data. Ask questions, surface insights, and act on signals without writing a single query.
Machine learning that predicts SLA breaches before they happen, scores signal risk, and surfaces patterns your team would otherwise miss.
Your data, isolated by design
Security isn't a feature you configure. It's built into the foundation of how Vellora Ops works.
Tenant isolation enforced at the database
Every tenant's data is protected by PostgreSQL Row-Level Security (RLS) policies applied directly in the database. Your data cannot be accessed by another tenant's session regardless of application behaviour — the database rejects it before it ever reaches your code.
- Isolation enforced at PostgreSQL level, not just application logic
- Zero cross-tenant data leakage by design
- Automatic policy enforcement on every query
- No per-tenant configuration required
Vellora Query Language — plain English or SQL, your choice
VQL understands both natural language and SQL-style syntax, and they're fully interchangeable.
It also resolves context automatically: me maps to the current user,
last 7 days resolves to a real timestamp, my teams
expands to the user's team memberships — no manual IDs needed.
Natural language
— identical result —
SQL-style
- Write queries in plain English or SQL-style syntax — both are first-class
- "me", "last 7 days", and "my teams" resolve automatically to the current context
- Nested logic, NOT conditions, and grouped filters supported
- Saved filters and query history built in
- Update signals in bulk: update signals set status to resolved where priority is low
Simple, transparent pricing. Built to scale with you.
We're working closely with our first customers to make sure the platform genuinely solves their problems. Spaces are limited — we're onboarding teams selectively so everyone gets the attention they deserve.
Core
Service DeskEverything a small team needs to get their service desk up and running from day one.
- Signal & ticket management
- Basic dashboards
- Role-based access
- UK GDPR compliant
- Tenant isolation (RLS)
Standard
Service DeskFull service desk capabilities with advanced workflows and analytics for growing teams.
- Everything in Core
- Teams & advanced RBAC
- Full audit logging
- Advanced dashboards
- 2 Factor Authentication
- Priority support
Professional
ITSMFull ITSM capability with structured change management, asset tracking, and automation.
- Everything in Standard
- Asset management
- Change management
- SLA tracking
- Automation rules
- Advanced integrations
Enterprise
ITSMEnterprise-grade ITSM for large organisations.
- Everything in Professional
- Multi-tenant management
- Custom reporting & API
- SSO & advanced security
- Dedicated account manager
Spaces are limited. We're accepting applications and onboarding selectively — apply for access →
From application to up and running in 48 hours
No lengthy sales processes, no complex migrations. A quick application and we handle the rest.
Register Your Interest
Fill in the form below with your name, email, and company. We review every application personally and reach out within 48 hours.
Get Onboarded
We set up your workspace, walk you through the platform, and make sure your team is ready from day one.
Start Operating
Invite your team, configure your signal workflows, and start managing IT operations end-to-end with full platform access.
Be part of something we're building together.
Vellora Ops is founder-led and bootstrapped — meaning your feedback doesn't go into a backlog, it shapes what gets built next. You're among the first teams helping us define a service desk built for speed, precision, and lean operations. We ask for your honest feedback, your use cases, and your willingness to tell us when something isn't working.
- Direct access to the founding team — your feedback directly shapes what we build next
- Help decide what gets built next and have your use cases prioritised
- Dedicated onboarding and hands-on support throughout Alpha
- First look at VEL and SIE as we build them — intelligence trained on your real operations data
"We built Vellora Ops because we wanted it ourselves."
We come from IT operations backgrounds and know how frustrating it is to stitch together five different tools to manage incidents, track changes, handle support, and stay compliant. Vellora Ops is the platform we always wanted to buy but couldn't find.
Alpha customers will get a direct line to us, not a support ticket queue. If something doesn't work for your use case, we want to know and fix it.
Request Alpha Access
Spaces are limited. Tell us about your team and we'll be in touch within 48 hours.
Your data is stored securely and hosted in Azure UK. We will never sell or share your information.